SHIPPING & RETURNS

Shipping

SPECIAL ANNOUNCEMENT: Due to the COVID-19 pandemic, we are experiencing delayed shipping on all of our orders. Expect your orders to arrive 2-4 weeks after order is placed. We are not responsible for delays caused by shipping carriers or replacement of lost orders submitted with incorrect addresses.

Aragma Swim ships to all 50 states and Puerto Rico. You may experience longer shipping times when shipping to Hawaii or Alaska.

Orders to Puerto Rico, United States, as well as International orders will ship via USPS. Please allow up to 2-4 days for processing and shipping, and 2-4 days for delivery of items. From July 1st 2019 to June 30th 2020 all orders will be shipping out the next Saturday.

International orders could also be sent via Fedex or DHL with shipping costs invoiced to the customer.

Returns

Our customer's satisfaction is our highest priority, therefore, please contact aragmaswim@gmail.com if you have any problems with your purchase.You may return items for exchange or store credit.

  • To be eligible for return, please email within two weeks upon arrival of items, in order to receive authorization for exchange. Items won't be accepted after two weeks of delivery.
  • All items purchased on sale are final and cannot be returned.
  • Items with custom modifications are final sale and don't qualify for returns or exchanges.
  • XSmall and XLarge sizes are made to order, therefore cannot be returned.
  • All of our items are carefully inspected before shipping. Please keep in mind that all pieces are handmade, thus you could find handmade qualities in each item. These don't constitute a reason for return.
  • We'll offer store credit or exchanges upon careful inspection of the items. This means, we'll issue a store credit or exchange only if items are unworn, unwashed and unused with original tags and swim bag still intact. Package must be previously authorized for return. 
    • The shipping costs for the first return is on us, any subsequent request to return the same order will be invoiced to the customer. We won't issue store credit or exchanges if the items show any type of signs of wear, damage, scents, or alterations (we'll invoice for additional shipping costs and resend your order).
  • If customer has received an incorrect order or faulty garment, we'll review the order and re-ship the correct items (standard shipping & handling charges are on us). If customer wears incorrect order, this voids the exchange (we'll invoice for additional shipping costs and resend the order).